Experienced Sales Representative

About the role

Mix Labs is looking for an experienced, commercially minded Sales Representative to join our team. This is a hands-on role for someone who enjoys speaking with customers, spotting opportunities and turning excellent service into repeat business.

You will manage existing accounts, develop new business and work closely with colleagues across sales, customer service and fulfilment.

About Mix Labs

Based in the Garden of England, Mix Labs is a UK manufacturer, wholesaler and retailer of vaping products. Alongside our own ranges, we supply a broad selection of leading products to customers across the country. We are proud of our products, our customer service and the dedicated team behind the business.

What you’ll be doing

• Managing and growing a portfolio of wholesale customer accounts.
• Identifying, contacting and converting new business opportunities.
• Making proactive outbound calls and following up enquiries, leads and lapsed accounts.
• Understanding customer needs and recommending suitable products, promotions and ranges.
• Keeping customers informed about new products, restocks and relevant offers.
• Providing responsive, knowledgeable and professional customer service.
• Preparing and processing orders accurately through our online systems.
• Keeping CRM records and follow-up actions complete and up to date.
• Working towards individual and company sales targets.
• Sharing customer feedback and market insight with the wider team.

What we’re looking for

• Proven experience in telesales, B2B sales, account management or a related role.
• A confident telephone manner and strong written communication skills.
• A track record of developing customer relationships and achieving sales goals.
• A proactive approach to prospecting, follow-up and account growth.
• Good commercial judgement and the ability to understand customer needs.
• Strong organisation, prioritisation and attention to detail.
• Confidence using CRM, email and online order-management systems.
• A reliable, positive and collaborative approach.

Knowledge of the vaping industry or experience selling to independent retailers would be useful, but it is not essential. Product and systems training will be provided.