Shipping policy

Last updated: 30 October 2026

This policy explains how orders placed on the Mix Labs trade website are dispatched and delivered. It forms part of our trade terms and conditions. All orders are packed and dispatched from our warehouse in Matfield, Kent. We deliver to business addresses in the United Kingdom and the Channel Islands.

United Kingdom

• DPD next working day delivery: £6.00
• DX next working day delivery: £6.00
• DHL next working day delivery: £6.00
• DHL Saturday delivery: £12.00

Orders over £350 ex VAT qualify for free next working day delivery with your choice of DPD, DX or DHL.

Channel Islands

• DHL delivery in 1 to 2 working days: £14.00

Delivery charges are shown at checkout before you place your order. Delivery to the Channel Islands may be subject to local import duties or taxes, which are payable by you.

Orders are paid by bank transfer. When you place an order we email you our bank details and your invoice; please use your order number as the payment reference. Your order is dispatched once your payment has reached our account, unless we have agreed credit terms with you in writing.

Paid orders confirmed before 3pm, Monday to Friday, are dispatched the same day wherever possible. Orders confirmed after 3pm, at weekends or on bank holidays are dispatched on the next working day. On very busy days dispatch may take one extra working day.

Pre-orders are dispatched within 1 working day of the stock arriving at our warehouse. The expected arrival date is shown on the product page.

When your order leaves us, we email tracking details to the email address on your trade account. If your parcel has not arrived in the expected time, check the tracking first, as it may still be in transit. If you need help, call us on 01892 481101.

Please check your delivery as soon as it arrives. If a parcel arrives damaged or with items missing, tell us as soon as possible, ideally within 24 hours and no later than 7 days after delivery, with photos of the outer box, the shipping label and the damage. Do not open a damaged sealed product, as we may need it back to make a courier claim.

If a parcel is lost, we will open an investigation with the courier. We can arrange a replacement or refund once the courier has completed its investigation. Full details are in our returns and refunds policy.

Responsibility for the goods passes to you when they are delivered to your address. Ownership passes to you once we have received payment in full, as set out in our trade terms and conditions.

Questions about delivery? Call 01892 481101, email [email protected] or use our contact form.